Digital Transformation
What is digital transformation?
Digital transformation is the strategic adoption of digital technologies. It’s used to improve processes and productivity, deliver better customer and employee experiences, manage business risk, and control costs. Digital transformation represents myriad tools, solutions, and processes. An effective strategy is one that’s customized for each unique organization.
Digital transformation and the key role of data and information
Even if information is at the very center of digital transformation, the link between information management and digital transformation is not made often enough. If we look at other elements at the center of digital transformation this is a pity.
After all, whatever the form of optimization, communication, collaboration, interaction, experiences, innovation and so on: information (or content or data) is a key success factor to make it happen (on top of human factors, leadership, processes, organization etc. which also require information).
Information chaos and information as an enabler
The information chaos challenges:
- How do we optimize business processes?
- How do we get any business insight out of all the information we collect?
- How do we use information to better engage customers, employees , partners…etc. ?
- How do we manage the risk of growing volumes and complexity of content?
IT lead digital transformation
Digital transformation has forced IT to get out of the break/fix mindset and instead become a strategic business partner responsible for facilitating change across the organization. And with customer and employee experiences being so tightly intertwined, IT and HR now share a joint stake in a company’s digital transformation.
It’s no longer just about providing the latest technology. It’s about making sure that technology makes work more efficient and meaningful so the company can attract the people it needs, keep them engaged, and improve business results.
Digital Transformation Example:
Digitization of paper into digital formats into processes.
Digital transformation projects requires several elements to succeed and digitization is a part of it. Among the many elements, we mention four that are related with technology, people and/or processes.