E-Correspondence & Workflow
What is E-Correspondence & workflow system management “ETMAM”?
ETMAM system manages all incoming and outgoing correspondences relating to a whole organization or tracks the routing of correspondence for internal departments. The system captures all official business correspondences originating from different sources and in different forms and converts into electronic documents or files. They then route them to relevant users based on their access rights and roles.
E-Correspondence management is of paramount importance for all organizations, government agencies, and other parties that have to deal with deadlines and seek the highest possible level of productivity, as well as an efficient control system to effectively govern the ever-increasing correspondence channels. This is where correspondence management systems come into play.
ETMAM centralizes and manage the creation, assembly, and delivery of secure, personalized, and interactive business correspondences. It enables organizations to quickly assemble correspondence from both pre-approved and custom-authored content in a streamlined process from creation to archival. As a result, customers get the right communication at the right time in the right way: timely, accurate, convenient, secure, and relevant. This enables businesses to maximize the value of customer interactions and minimize the costs and risks associated with a rather complex process.
Capture
paper-based correspondence still forms the bulk of business correspondence, although it is on the decline, ETMAM has the ability to capture incoming paper-based correspondence, as well as the digital one.
Storage
ETMAM system has the ability to store incoming, and outgoing, correspondence in a secure and compliant manner. Also, ETMAM manages correspondence in accordance with industry regulations for audit purposes.
Process Management
ETMAM has the ability to route the correspondence to the most appropriate person or team in an organization to process it according to predefined roles.
Workflow
ETMAM has the ability to route the correspondence according to Adhoc workflow for nonstructured distribution depend on predefined organization roles.
Communications Management
ETMAM has the ability to produce outgoing communication, in traditional paper or in email format, and the output to be personalized to the needs of the person to whom it is being sent.
ECM Integration
ETMAM has the ability to be viewed within the context of an Enterprise Content Management system. Therefore the solution has standards-based integration to enable automatic storing and retrieve correspondence.
Management Information
currently organizations have limited visibility of their performance in dealing with business correspondence. ETMAM provides this information with a graphical reports analysis module so organizations can improve their performance as well as their customer service.
Broadcasting
ETMAM Provides a broadcast module with delivering acknowledgment, distribution selected and broadcast library to help users for the future review.
Notifications
Etmam also provides a complete module for E-mail & SMS Notification for every transaction, status, sent, received...etc